Privacy Policy

The organisation responsible for your personal data (the “data controller”) is:

• Radiant Estates S.L.
• Ausias March 14
• 08010 Barcelona
• Email: hola@radiantestates.es

For any question about this policy or how we handle your data, contact us at hola@radiantestates.es and we will respond directly.

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Phone or WhatsApp number
• Company name and role (for partner and referral forms)
• Property address or listing URL, if you submit one
• Notes and context you include with a request
• Documents you choose to upload (for example, for a due-diligence review)
• Newsletter and guide-request details
• Limited technical data from your use of the website (such as device and browser information), where this applies
• Cookie-related information, where cookies are in use

We only ask for what we need to respond to you and deliver the service you have requested. Please don’t send us sensitive personal data unless it is genuinely necessary for a review you have asked us to carry out.

We collect personal data when you:

• Submit a consultation or qualification form
• Send a contact request or general enquiry
• Contact us by WhatsApp, phone, or email
• Request a downloadable guide or checklist (our lead magnets)
• Sign up to our newsletter
• Submit a partner referral
• Request the partner brief or register partner interest
• Browse the website, where cookies or analytics apply

We use personal data to:

• Reply to your enquiries and messages
• Assess whether our services are the right fit for your situation
• Schedule and prepare for consultations
• Deliver downloadable guides and checklists you request
• Send the specific information you have asked for
• Manage referrals and coordinate with the people involved
• Administer partner relationships
• Send newsletters or updates where you have given consent
• Improve our website and understand demand, where relevant
• Meet our legal and regulatory obligations

Under the GDPR and Spanish data-protection law, we rely on the following legal bases:

• Steps before a contract — when you ask us to assess, quote, or prepare a service for you, we process your data to take those steps at your request.
• Legitimate interests — to respond to enquiries, run referrals, and manage day-to-day business relationships, in a way you would reasonably expect and that does not override your rights.
• Consent — for newsletters, marketing emails, and other optional updates. You can withdraw consent at any time.
• Legal obligations — where we must keep or disclose data to comply with the law (for example, accounting or tax records).

We never sell your personal data. We share it only with parties that help us operate, and only as far as needed:

• Service providers that host and support our website
• Email, form, and CRM tools used to manage and respond to enquiries
• File-storage tools used to receive and store documents you upload
• Analytics or cookie tools, where these are in use
• Professional advisers (such as legal or accounting), where required
• Public authorities, where we are legally obliged to disclose data

Where a referral involves another professional or partner, we share only the details needed to coordinate, and only on the basis you have agreed to when submitting the referral.

Some of the tools we use may process data outside Spain or the European Economic Area (EEA). Where that happens, we rely on providers that offer appropriate safeguards — such as European Commission adequacy decisions or Standard Contractual Clauses — so your data stays protected to an equivalent standard. We keep this aligned with the tools we actually use and update it as those tools change.

We keep personal data only as long as we need it for the purpose it was collected, then delete or anonymise it. As a general guide:

These are working periods that we review and refine over time. If a legal obligation requires a longer period, that takes precedence.

Under data-protection law, you have the right to:

• Access the personal data we hold about you
• Rectify data that is incorrect or incomplete
• Erase your data in certain circumstances
• Restrict how we process your data
• Object to processing based on legitimate interests
• Portability — receive your data in a usable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email hola@radiantestates.es. We may need to confirm your identity before acting, and we will respond within the timeframes required by law.

If you have a concern, please contact us first at hola@radiantestates.es so we can put it right. You also have the right to lodge a complaint with the Spanish data-protection authority:

• Agencia Española de Protección de Datos (AEPD) — www.aepd.es

Our website may use cookies and similar technologies to make the site work and, where relevant, to understand how it is used. Essential cookies are needed for the site to function; any analytics or marketing cookies are used only where applicable and, where required, with your consent.

A dedicated cookie policy with full details and settings may be published separately. Until then, you can manage cookies through your browser settings, and you can contact us at hola@radiantestates.es with any questions.

We may update this policy from time to time to reflect changes in our services, the tools we use, or the law. The latest version will always be published on this page, with the “last updated” date above.

See also our terms.